FCC Cable, Satellite Pay-TV Study Shows Drop in Customer Complaints
By Jeffrey Hill | August 1, 2012
[Satellite TODAY 08-01-12] Pay-TV consumer inquiries and informal complaints received and processed by the U.S. Consumer and Governmental Affairs Bureau decreased by nearly 21 in the second quarter of 2012 compared with the previous quarter, according to a U.S. Federal Communications Commission (FCC) consumer satisfaction report published July 31.
The FCC study showed that the rate of filed complaints dropped significantly across various topical areas during the second quarter, with inquiries regarding billing and rates making up a 38 percent majority of total inquiries filed.
Cable and satellite service complaints decreased by more than 22 percent from the previous quarter. The number of radio and television broadcasting complaints decreased by more than 44 percent due to a decrease in complaints regarding programming issues.