Telemar to Include Service and Maintenance in Carisbrooke Partnership
Carisbrooke Shipping has selected Marlink Group company Telemar to provide bridge system repair and maintenance services. The new contract further combines Marlink Group capabilities to enhance Carisbrooke Shipping’s operational efficiency and continuity, which is already supported by Marlink’s position as the U.K. headquartered ship management company’s preferred supplier of maritime satcom services.
In addition to 24/7 remote assistance, a dedicated service coordinator and on-board servicing, Carisbrooke Shipping will gain access to a range of Value Added Services (VAS) from Telemar as part of the new contract, including: an online database of spare parts, reports to identify obsolete equipment and breakdown failure rates, and statistics to measure individual engineers’ productivity and success rate.
Carisbrooke Shipping owns and manages its fleet from offices in Cowes, U.K., and Zwijndrecht, Holland. The company has developed a large fleet of fuel-efficient vessels in recent years, which since March 2016 has benefited from new monitoring and remote support capabilities in addition to extended crew communication facilities enabled by Marlink’s Ku-band Very Small Aperture Terminal (VSAT) services.