Airlines are increasingly looking at technology, social media and Artificial Intelligence (AI) to improve their customers’ experience. These were some of the key takeaways Via Satellite’s Editorial Director Mark Holmes reported back from the Aviation Festival 2017 in London today. He shares some of the highlights from the event, including Netflix announcing more deals with airlines, as well as KLM using AI to improve customer service. Watch his full recap:
WATCH: Artificial Intelligence, Social Media Hot Topics for Airlines
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