Bentley Walker Orders SatManage Network Software from iDirect
[Satellite TODAY 03-18-11] VSAT network operator Bentley Walker has purchased iDirect’s SatManage network management system and customer management and Network Operations Center (NOC) toolset to help Bentley automate, monitor and integrate its hybrid networks with NOC-based applications, iDirect announced March 16.
Bentley Walker said it would use the new software to serve high-profile markets such as international defense and large enterprises, where customer engagement and service-level agreements are critical.
“Bentley Walker is taking advantage of SatManage’s Customer Management module, allowing it to create a fully customized Web-based portal through which it can share network performance data and management tools directly with customers. These value-added services help Bentley Walker increase customer retention and acquisition,” iDirect said in a statement.